Privacy policy

Effective Date: February 6, 2025

Aristocrat Pet, operated by MCPLD LLC ("we," "us," or "our"), values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on https://aristocratpet.com (the "Site"). By using our Site, you agree to the practices outlined in this document.

1. Scope

This Privacy Policy covers all personal data collected through our Site, including when you browse, create an order, upload pet photographs, or communicate with us. We are based in New Mexico, United States, and primarily serve customers within the U.S. This policy does not govern third-party websites or services linked from our Site — those are subject to their own privacy practices.

2. Information We Collect

We collect the following categories of information:

Information You Provide

  • Contact & Billing Details: Name, email address, phone number, shipping address, billing address, and payment information.
  • Pet Photographs: Images you upload for the creation of your custom wall art. These photos are used solely to produce your personalized artwork and are not shared publicly or used for unrelated purposes.
  • Account Information: If you create an account, we store your login credentials and order preferences.
  • Order Details: Products purchased, canvas sizes selected, style preferences, order history, and any customer service interactions.
  • Communications: Messages you send us through email, our contact form, or phone, including feedback and support requests.

Information Collected Automatically

  • Device & Browser Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through the Site.
  • Location Data: General geographic location inferred from your IP address.

Information from Third Parties

  • Payment processors, shipping providers, and analytics services may provide us with transaction confirmations, delivery status updates, and aggregated usage statistics.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Producing Your Artwork: Processing the pet photo(s) you upload to generate and deliver your custom wall art.
  • Order Processing: Managing payments, fulfilling shipments, handling returns or damage claims, and sending order-related notifications.
  • Customer Support: Responding to your inquiries and resolving any issues with your order.
  • Site Improvement: Analyzing browsing behavior and usage trends to enhance our Site's performance, design, and product offerings.
  • Marketing: Sending promotional emails, special offers, or newsletters if you have opted in. You may unsubscribe at any time.
  • Fraud Prevention & Security: Detecting unauthorized activity, protecting against abuse, and maintaining the safety of our platform.
  • Legal Compliance: Meeting applicable legal obligations, enforcing our terms, and responding to lawful requests from authorities.

4. Pet Photo Data

Because our service involves creating personalized artwork from your pet's photograph, we want to be transparent about how these images are handled:

  • Uploaded photos are used exclusively to generate your custom wall art.
  • Photos are processed through our artwork generation system and are not sold, licensed, or shared with unrelated third parties.
  • We retain uploaded photos only for as long as necessary to complete your order and provide post-order support (e.g., reprints for damaged items). You may request deletion of your uploaded photos at any time by contacting us.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Site. These include:

  • Essential Cookies: Required for core Site functionality such as shopping cart operations and secure checkout.
  • Analytics Cookies: Help us understand how visitors interact with our Site so we can improve the user experience. We use services such as Google Analytics for this purpose.
  • Functional Cookies: Store your preferences (such as selected styles or sizes) to personalize your browsing experience.
  • Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect Site functionality.

6. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

  • Service Providers: Trusted vendors who assist with payment processing, shipping and fulfillment, email delivery, hosting, and analytics — each bound by contractual obligations to protect your data.
  • Legal Obligations: When required by law, regulation, or valid legal process, such as a court order or subpoena.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Safety & Rights Protection: When necessary to protect the rights, property, or safety of MCPLD LLC, our customers, or the public.

7. Third-Party Services

Our Site integrates with third-party services that have their own privacy policies, including:

  • Payment Gateways (e.g., Shopify Payments, PayPal) for secure transaction processing
  • Shipping Carriers (e.g., USPS, UPS, FedEx) to deliver your orders
  • Analytics Tools (e.g., Google Analytics) to measure Site performance
  • Email Marketing Platforms for sending newsletters and promotional communications

We encourage you to review the privacy policies of these services before sharing personal information with them.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), restricted access controls, and regular security reviews. However, no online system is entirely immune to risk, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Aggregated or anonymized data that cannot identify you may be retained indefinitely for analytical purposes.

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Receive your data in a portable format
  • Withdraw consent where processing is consent-based

To exercise any of these rights, please contact us at hello@aristocratpet.com. We will respond in accordance with applicable law.

11. California Residents

If you reside in California, you may have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, how it is used, and with whom it is shared. You may also request deletion of your data or opt out of the sale of personal information. We do not sell personal information. To submit a request, email us at hello@aristocratpet.com or use our Contact Page. We will not discriminate against you for exercising your CCPA rights.

12. Children's Privacy

Our Site is not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child under 16 has provided us with personal data, please contact us immediately at hello@aristocratpet.com so we can promptly delete it.

13. International Transfers

Our operations are based in the United States. If you access our Site from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Site, you consent to such transfers.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly. Your continued use of the Site after any modifications constitutes acceptance of the revised policy.

15. Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, please reach out:

    Aristocrat Pet
    A brand of MCPLD LLC
    1704 Llano St – St B1279, Santa Fe, NM 87505, United States
    Hour: 9AM – 6PM (Mon – Sat)
    Email: hello@aristocratpet.com
    Phone: (512) 488 9786